Refund Policy & Frequently Asked Questions
Our refund policy for deposits, application fees, and cancellations is as follows:
- Security deposits are refundable upon move-out, minus any damages or unpaid fees, within 14-30 days depending on local laws.
- Application fees are non-refundable.
- For lease cancellations: 100% refund of advance rent if canceled 30 days before move-in; 50% if 15-29 days; no refund if less than 15 days.
- Refunds processed within 7-14 business days via original payment method.
- For subscription or product purchases processed through Paddle, we offer a minimum 14-day refund period in alignment with Paddle's Buyer Terms. You may request a refund within 14 days of purchase for any reason, subject to our discretion and Paddle's policies.
This policy complies with EU consumer rights (e.g., 14-day cooling-off under Distance Selling Directive), UAE rental laws (RERA guidelines for deposits), and Asian regulations (e.g., India's RERA for timely refunds, Singapore's CEA for fair practices). Always check local jurisdiction for specifics.
Frequently Asked Questions
LeasingBaba is a comprehensive property leasing management platform that helps landlords manage properties, tenants, leases, payments, and maintenance requests efficiently. It supports both short-term and long-term rentals.
As a landlord, you can log in to your dashboard, navigate to the 'Properties' section, and add details such as address, units, amenities, and rental price. Once approved, it will be visible to potential tenants.
Tenants can browse properties, submit online applications with personal details, income verification, and references. Landlords review and approve via the platform.
Amenities include parking, Wi-Fi, gym access, laundry facilities, security, and more. Landlords can customize these in the property listing.
Tenants can pay rent online via integrated payment gateways (e.g., Stripe, ACH). Landlords track payments, balances, and late fees through the dashboard.
Tenants can log into their portal and submit requests under 'Maintenance'. Landlords assign vendors and track status.
Move-in is scheduled after lease signing and payment. Move-out involves inspection, deposit return (minus damages), and key handover. Dates are specified in the lease.
Yes, with automated reminders and e-signature options for renewals.
Reports include leases, payments, tenants, occupancy, and financial summaries, exportable to CSV/PDF.
We comply with GDPR (EU), UAE PDPL, and Asian laws (e.g., India's DPDP, Singapore's PDPA). Data is encrypted, with access controls and regular audits.